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Stephen Levin, Head of Business Operations at Zapier shares his thoughts on utilizing different frameworks (OKRs, MBR/QBR) to manage company objectives and organizational clarity around metrics.

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Stephen also discusses the approach they've taken at Zapier to build business operations as a function of the CEO and individual departments and how he's hiring operators at both ends of the experience spectrum (super junior & super senior) to balance the deliverables of his team!

Outseta.on('accessToken.set', function(member) { Outseta.getUser().then(function (result) { console.log(result); if(result['Account']['HasLoggedIn']){ console.log('user is logged in'); try{ let firstName = result['Account']['PrimaryContact']['FirstName']; let lastName = result['Account']['PrimaryContact']['LastName']; let email = result['Account']['PrimaryContact']['Email']; let airtableID = result['Account']['airtableID']; let hubspotID = result['Account']['hubspotID']; let accountUID = result['Account']['Uid']; const userProperties = { 'First name': firstName, 'Last name': lastName, 'Email': email, 'Airtable ID': airtableID, 'Hubspot ID': hubspotID, 'Account ID': accountUID }; heap.identify(email); heap.addUserProperties(userProperties); console.log('completed heap identification'); } catch(e) { console.log(e) } } }); });