Support Services Supervisor

Business Operations Supervisor 1 – Support Services Supervisor

Oregon Department of Transportation

Commerce and Compliance Division

Business Operations / Support Services

Salem

The role:

Are you a driven and confident leader who enjoys supervising a diverse team dedicated to assisting the agency as well as the public? If so, consider applying for the newly established support services supervisor in our Commerce and Commerce and Compliance division. In this role, you will lead, supervise and monitor the work of several office specialists who are committed to serving the public and ensuring the division runs smoothly. You will provide ongoing training for staff, interpret the laws and procedures that guide our work, make recommendations to management when adjustments are needed, facilitate team meetings and much more. Apply for this exciting opportunity today!

We encourage people from all backgrounds to apply for our positions. We hope you’ll join us on our path to increasing diversity, equity, inclusion and belonging through our values, commitments, strategies and actions.

Notice to Applicants: Each employee of the Oregon Department of Transportation in the Commerce and Compliance Division (CCD) must be aware of, and adhere to, OAR 740-020-0010 and ORS 823.007. Failure to follow applicable administrative rules and statutes may impact employment.

A day in the life:

• Supervise and coordinate day-to-day general office and technical support functions of the assigned section.
• Guide, develop and empower staff.
• Conduct regular team meetings and efficiently communicate division and agency strategies, priorities and expectations.
• Set performance expectations for staff and monitor progress. Provide feedback and/or coaching as needed.
• Assist in the recruitment and retention process.
• Review and approve invoices, supply orders and purchasing needs.
• Coordinate and implement change management needs for supervised sections.
• Review processes and recommend procedural updates, system updates, workflow and personnel efficiencies.
• Coordinate and manage special projects.
• Respond to and resolve customer complaints.
• Work is performed in a typical office environment with frequent interruptions and contact with the general public.
• Must be able to walk, bend, stoop, lift and carry up to 30 pounds.

To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.

What’s in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.
• Comprehensive and equitable base salary offer within the listed range based on your experience, skills and education. The salary range listed is the non-PERS participating rate. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Please review the Classification and Compensation page for more details.
• Public Service Loan Forgiveness opportunity!

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Minimum qualifications:

Three years of lead work, supervision or progressively related experience.

OR

A bachelor's degree in a related field.

What we’d like to see:

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with ODOT values to help us decide who will move forward.

• Experience leading a team with demonstrated skills in motivation, building trust, communication and managing conflict.
• Demonstrated ability to utilize excellent decision-making skills.
• Effective time management with a focus on planning and organization.
• Sound reasoning skills and sensible problem-solving skills.
• Ability to effectively present information both verbally and in writing.

How to apply:

• Complete the following required steps:
  • Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.
• Attach a cover letter. Your cover letter should clearly demonstrate how your experience and training relates to the qualities that you have under the “what we’d like to see” section above.

    - Your cover letter must be limited to no more than two (2) pages.  - Please address your cover letter to Elisha Brackett, Business Operations Manager.  - Generic cover letters that do not address the qualities that you have under the “what we’d like to see” section may receive lower scores than those that addressed the desired qualities.

  • You must upload your cover letter in the ‘Resume/Cover Letter’ section of the application.
  • Complete questionnaire. Answer the checkbox-style questions before submitting your application.
• After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.
• If you are a veteran, you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.

Need help?

• For questions, call 503-931-1206 or email ODOTRecruitmentTP@odot.oregon.gov.

Additional information:

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension]. We are also unable to proceed with Curricular Practical Training (CPT) program requests.
• We may use this recruitment to fill multiple or future vacancies.
• We will conduct name-based criminal background checks on final candidates, including current ODOT employees. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.
• You will become part of the state's management team.

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

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Supervisor, Customer Service, Compliance